- Support
Silverstring offer a variety of support services to help meet your data storage demands whilst reducing costs and risks to your data. By offering a variety of options, you have the flexibility and choice to select the service that suits the needs of your business.
All of our support solutions are powered through the innovative Predatar software and are briefly described below:
Maintained Service
Our technical support staff, based at our state-of-the-art Support Operations Centre, are on hand to notify, alert and help diagnose all event errors with the client. There are 2 levels of Maintained Service:
Our technical support staff, based at our state-of-the-art Support Operations Centre, are on hand to notify, alert and help diagnose all event errors with the client. There are 2 levels of Maintained Service:
- Maintained 9-5 Monday to Friday
(exc. Bank Holidays) - Maintained 24/7/365
Support-HQ
Clients can access information and reports of their chosen Silverstring service at any given time through this online service. Support-HQ gives clients:
Clients can access information and reports of their chosen Silverstring service at any given time through this online service. Support-HQ gives clients:
- Reports on alerts raised and Service Level Agreement performance
- A real-time help desk, enabling clients to monitor
and update calls
Managed Service
This bespoke service provides the highest level of support, monitoring and management for clients’ Tivoli Storage Management (TSM) and Storage Area Network (SAN) Infrastructure.
The specification of the services that can be purchased is listed below:
This bespoke service provides the highest level of support, monitoring and management for clients’ Tivoli Storage Management (TSM) and Storage Area Network (SAN) Infrastructure.
The specification of the services that can be purchased is listed below:
- Monitoring/alerting
- Incident management
- Incident diagnosis
- Incident resolution
- Patching
- Reporting
Silverstring SLA (Service Level
Agreement) Compliance Platform
The Silverstring SLA Compliance Platform is an online portal that gives clients the ability to accurately measure their organisations current level of Restoration Certainty. By having this, clients are able to accurately measure the current balance of risk against cost and identify the steps necessary to improve certainty levels. Most importantly of all, clients are able to measure what the possibilities of a system restore will be.
If you are interested in any further information on these services simply call the support team on 0844 815 5805, or email advice@silverstring.com.
Agreement) Compliance Platform
The Silverstring SLA Compliance Platform is an online portal that gives clients the ability to accurately measure their organisations current level of Restoration Certainty. By having this, clients are able to accurately measure the current balance of risk against cost and identify the steps necessary to improve certainty levels. Most importantly of all, clients are able to measure what the possibilities of a system restore will be.
If you are interested in any further information on these services simply call the support team on 0844 815 5805, or email advice@silverstring.com.
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Online view of the Restoration Certainty Platform
